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Refund and Returns Policy

Here at Spicy Lily our customers is the most important aspect of our business and we want you to be happy with your purchase.

No Questions Asked Return And Refund:

It's important that you inspect your goods as soon as possible after they have been delivered. If you are not happy with an item and the item is not faulty, you must return it to us in its original condition and packaging within 14 business days from the day the item was received by you.

You will be responsible for the cost of returning the goods to us and we will issue you with a full refund of the purchase price within 7 days of receiving the returned goods. Refunds are issued via the payment method that was used to purchase the goods.

Goods Damaged in Transit:

If an item is damaged in transit, you must contact us within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.

Return of Faulty Goods:

If you have received a faulty item, please contact us so that we can assist you. Time frames for refunds on faulty good will vary from product to product but shall not exceed 30 days from the day you received the item.

Items that Cannot be Returned:

In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is faulty.

Please enter your info below and provide your order number in the message to get a return label. You can also email us your request at help@spicylily.com.